FAQ-Suppliers

FAQ – Suppliers

1. How do I access my ChinaClickGo.com account?
2. What can I find on my dashboard?
3. How do I add my products?
4. What are the differences between Tours, Services and Activities?
5. How do I know if my products are published?
6. Where can I change my contact information?
7. How can I contact your team at ChinaClickGo.com?
8. What is the difference between “Private” and “Join In” 
9. What are Shopping Tours?
10. How about price and quote? And how do I get paid?
11. What is the cancellation policy?
12. A client didn’t show up on the day of the tour/activity/service. What should I do and do I get paid?
13. Where can I find your terms of booking?
14. What kind of analytics can I find on my Dashboard?
15. Where can I see and reply to reviews?
16. How many pictures can I upload to each product?
17. I received a booking! What should I do?
18. I cannot take the clients on the day they asked, what should I do?

1. How do I access my ChinaClickGo.com account
Go to the ChinaClickGo.com home page, and at the bottom of the page (on the footer) you will find a red link labeled “Suppliers Log In”.
On the Login page, enter your account username and password to log in to your account.

1. 如何登录ChinaClickGo账户?
进入ChinaClickGo主页,在网页底部您将看到红色的“Supplier”链接标签。
在登录页面,正确填写您的用户名以及密码以完成登录。

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2. What can I find on my dashboard?

Your dashboard is your home page and all important links can be found there:

      • Products you have already uploaded into our system
      • Adding new tours, activities and services forms
      • Status of your currently active bookings
      • Your booking history
      • Your reviews and comments
      • A record of all correspondence with the ChinaClickGo team
      • Your product analytics

2. 在我的操作界面上有什么内容?
您的操作界面就是您的主页,所有重要的链接都能被找到:

              • 您在系统中已上传的产品
              • 添加新的旅游行程,活动以及服务类型
              • 您的即时产品预订状态
              • 您的预订记录
              • 客户评论
              • 与ChinaClickGo团队的往来通信记录
              • 您的产品解析

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      3. How do I add my products?

      On the left side of your home page, you can find a menu with links to the “Add Tours,” “Add Services” and “Add Activities” forms. Complete those forms to upload your products to our catalog. Please note that every product you upload will be reviewed by the ChinaClickGo staff before it is published. You will be able to check the publishing status for each product you have submitted on the “My products” page.


      3. 如何添加我的产品?

      在您主页的左边,您会分别看到 “Add Tours”,“Add Services”以及“Add Activities” 的菜单。填写完成这些选项后上传您的产品至我们的目录。需要提醒的是,每一个您所上传的产品将由ChinaClickGo的员工审核后 发布。您可以在“My products”页面随时查看每个已经提交的产品的发布状态。

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      4. What are the differences between Tours, Services and Activities?

      It’s actually very simple:

                          • Tours have a tour guide and a set itinerary. It can be a walking tour, bicycle tour, or a tour with a private car and driver. A tour can be two hours or two days, it doesn’t matter – but if it has a tour guide, it should be found under “Tours.”
                          • Services – Booking services for shows, trains or flights is a service. Translation of documents or for a business meeting, are also regarded as services. Airport transfer is also a service whether or not there is a tour guide included in the price.
                          • Activities – Cooking classes, Chinese classes, Tea ceremonies, Taichi or Kungfu lessons – these are all examples of activities.

       


      4. Tours, Services,以及Activities的区别是什么?

      其实非常简单:

                            • Tours(旅游行程): 是包含导游的,并且有一个计划的行程,可以是徒步的,自行车的,或者是雇私人司机的旅行;可以是两个小时也可以是两天,没有限制。如果是有导游的,应当 属于Tours选项。
                            • Services(服务): 提前购买演出票,火车票或机票都属于服务。文本或商务会议的翻译,也视为服务。接送机亦是一种服务无论导游的费用是否包含在其中。
                            • Activities(活动): 烹饪课,中文课,茶文化礼仪会,太极或功夫课,都是活动的举例。

      If you are having any trouble figuring out under which category your products fall, please don’t hesitate to contact us – we can help!

      如果您有任何产品属性不明的问题,我们随时乐意提供帮助!

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      5. How do I know if my products are published?

      On “My Products” page you will find a list of all the products you’ve uploaded. You can find the status listed next to your product name: Pending – we are still reviewing it
      Published – your product is already online.


      5. 如何确定我的产品已发布?

      在“My Products”(我的产品)页面您将看到所有已上传产品的列表。您会在列表产品名称旁边看到该产品的即时发布状态,例如:待定,表示我们仍在审核;已发布,表示您的产品已经上线。

      Every product and product description is reviewed by the ChinaClickGo.com staff before it is published on the website.

      每种产品以及产品描述都将由ChinaClickGo网站的员工审核过后发布。

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      6. Where can I change my contact information?

      Go to your logo on the upper right corner of your Dashboard. The small arrow next to your logo will open a menu where you can update your contact information.


      6. 如何更改我的联系方式?

      位于您操作界面右上角的头像,点击边上的小箭头,会出现一个可以更改联系方式的菜单。

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      7. How can I contact your team at ChinaClickGo.com?

      Go to your dashboard main page. On the upper menu you will find “messages.” You can write us a direct message using this link, or send an email to – suppliers@chinaclickgo.com


      7. 如何联系ChinaClickGo网站的团队?

      进入您操作界面的主页。正上方有”Messages”(信息)一栏,您可以直接通过该选项给我们发送信息,或通过supplier@chinaclickgo.com发邮件给我们。

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      8. What is the difference between “Private tour” and “Join In Tour”

      In a Private Tour, a tour guide is assigned to take care of the client’s group exclusively.


      8. “Private Tour”与“Join In Tour”的区分?

      在Private Tour(私人旅行)中,由特定导游负责照顾客户的团。

      A Join-in Tour is any tour that takes place on a fixed schedule and allows unrelated clients to participate.
      在Join In Tour(可加入的旅行)中,任意有计划行程的团可允许不相关客户加入。

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      9. What are Shopping Tours?

      If your tour includes stops at factories or other places selling goods to your clients that also provides you with a payment, you must indicate so when adding your product to our website.


      9. 什么是“Shopping Tours”(含购物的团)?

      如果你的团中途会在工厂或任何地方对客户进行销售,这意味产生收益,您则必须在添加产品时指出这一点。

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      10. How about price and quote? And how do I get paid?

      You should quote according to the minimum and the maximum number of people you are willing to take. Make sure you do not quote for more than 10 people in a group. For example: Price per 1 person = $50. price per 2 people = $100, and so on.
      You will receive the balance in cash from your clients on the day you meet with them. In case of a no show – the clients didn’t show up, or cancelled less than 3 days before the tour, we will collect the money from them by credit card and transfer it to you within 30 days from the date of the end of the tour.


      10. 如果制定价格或报价?如何收到款项?

      您应当根据您自身愿意接受最少或最多的的团的人数来限定,首先需要确认的是人数不应超过10位。报价例如:1人团=50美元;2人团=100美元,以此类推。
      您会在与客户见面的当天收到由客户现金支付的费用。如果客户没有出现或者少于原定行程3 天前取消了该行程,我们会要求客户通过信用卡支付,并于原定行程结束日期起30天之内转账给您。

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      11. What is the cancellation policy?

      If you do not provide a cancellation policy, the following cancellation policy will be enforced:

      • Cancellations up to 4 working days before the beginning of the activity: customers are eligible for a full refund
      • Cancellations within 3-0 working days before the beginning of the activity, or a no-show: customers are not eligible for a refund


      11. 取消政策是怎样的?

      如果您没有可提供的取消预订政策,那么就需按以下政策执行:

       

            • 取消需在活动开始前至少4个工作日告知,客户享有全额退款的资格。
            • 在活动开始前3天或3天以内的取消,甚至未出现的客户不想有退 款资格。

       

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      12. A client didn’t show up on the day of the tour/activity/service. What should I do and do I get paid?
      If a client does not show up and did not cancel by email before the tour, please contact us and let us know. If this is the case, we will charge the client by credit card for the balance and transfer you the money within 30 days of the end date of the tour.


      12. 如果客户未在原定日期参加旅行/活动/服务,我们应如何操作以获得款项?

      如果客户未出现也没有邮件告知取消行程,请务必联系我们告知该情况,如 果情况属实,我们会要求客户通过信用卡支付款项并在原定行程结束日期起30天内转账给您。

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      13. Where can I find your terms of booking?


      13. 哪里能找到预约条款?

      Here

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      14. What kind of analytics can I find on my Dashboard?

      We collect information to help you become a better travel expert on ChinaClickGo.com. On your Dashboard, you can find reports of your confirmed bookings, which products have sold the most and conversely which ones have not done so well, when they sell, and other kinds of data. Visit your analytics page to learn more.


      14. 我能在操作界面上找到怎样的解析?

      我们在ChinaClickGo网站收集帮助您成为更好的旅行专家的信息,在您的操作界面上,您会收到确认预订的通知,哪个产品的销量最好或比较消极,销量不是太好的,什么时候售出的,以及其他产品有关的信息,进入您的Analytics(解析)界面可获得更多详情。

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      15. Where can I see and reply to reviews?

      on your Dashboard, go to – My Account My reviews. There you can see a list of all the reviews you have received for each of your products. You can also reply to clients’ reviews from the same page using the “reply” button next to every review.


      15. 我可以在哪里看到并回复评论?

      在您的操作界面,点击 My Account(我的账户)My reviews(评论),即能看到每个产品的评论列表,您也可以点击每条评论旁边的“reply”(回复)键在同一页面进行回复。

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      16. How many pictures can I upload to each product?

      You can upload 3 pictures for every product you publish to the website.


      16. 每个产品我能上传多少张照片?

      您能在网站上为每个已发布的产品上传3张图片。

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      17. I received a booking! What should I do?

      Congratulations! Don’t forget to reply your client within 24 hours. Simply press “Accept” on the confirmation email. Your client will receive an email saying you have confirmed the tour.

      Don’t forget to update your availability after every confirmation!


      17. 我收到了预约!我该怎么做?

      恭喜您!不要忘记在24小时内回复您的客户,只需在确认邮件中简单地点击Accept(接受)。您的客户会收到您已确认预约成功的邮件。

      请在每次收到确认邮件后更新您的预订状态!

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      18. I cannot take the clients on the day they asked, what should I do?

      If you received a booking that you cannot take, please select “Decline” on the confirmation email sent to you by ChinaClickGo.com. We will let the client know.

      Please note that it is extremely important to check your account frequently and update your availability. The more up-to-date your availability is, the more tours you will be able to take and happier your clients will be.


      18. 我无法在客户要求的日期接待他/她,我该怎么做?

      如果你收到了一个你无法接待的预订,请在由ChinaClickGo网站向您发送的确认邮件中点击Decline(取消),我们会告知客户。

      请了解到,主动频繁地查看并更新的预订状态是极其重要的,越快得更新您的可预订状态,便能接待更多的客户以及让客户更好地享受您的接待。

       

      Thank you for working with us!

      感谢您的合作!

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